If you follow this blog, you know that we do not currently recommend Family Tree Maker for Mac 2 (FTMM2). However, I still use it personally and keep hoping that Ancestry and the developer will fix it. I recently installed the Family Tree Maker for Mac 2 (FTMM2) update, version 18.104.22.1685. According to the release notes:
This update will resolve a number of reported issues from the community.
Performance and stability improvements
Improvements to resolve sync errors
Improvements for handling downloaded media in synced trees
After I installed the update, I experienced even more hangs, crashes, and sync errors than before. Several other people have reported issues on the Family Tree Maker message board at Ancestry.com. One person suggested that the sync errors might be due to server overload from all the people trying to access the 1940 census, so I went offline and timed some basic actions:
|Start Family Tree Maker & open tree||0:17||0:20||-0:03|
|Click on current person from Plan||0:41||0:03||+0:38|
|Click from Family to Person tab||0:04||0:01||+0:03|
|Click from Person to Family tab||0:41||0:01||+0:40|
|Click from Places to Family tab||0:41||0:01||+0:40|
|Click from Family to Media||0:04||0:05||-0:01|
|Click from Media to Family tab||0:41||0:01||+0:40|
|Click from Sources to Family||0:41||0:01||+0:40|
|Click from any tab to Person||0:01||0:01||0:00|
|Run Extended Family Chart 22,342 people||2:09||1:29||+0:40|
|Export from Chart to GEDCOM||2:35||2:37||-0:02|
|Export to FTM for Mac 2||15:33||17:14||-1:41|
|Quit FTM without auto-backup||1:07||1:30||-0:23|
(Note: All times are in min:sec. I timed these actions on a MacBook Pro with a 2.5 GHz Intel Core 2 Duo and 4 GB of RAM running OS X Lion. My FTM file has 22, 342 people.)
Obviously I was not able to test the sync function in offline mode. I did not experience any crashes with the update during my tests, while the previous version crashed running the Extended Family Chart and exporting a FTM for Mac 2 file.
The update was significantly slower whenever the Family tab was clicked or running the Extended Family Chart. Clearly there’s an issue with the Family tab that has nothing to do with Ancestry’s servers being swamped; it should not take 41 seconds to load, when the Person tab takes only a second.
I recommend that, if you haven’t already installed the update–don’t. If you have, hopefully you have a backup of the previous version, such as a TimeMachine backup, in case you need to restore it. If you don’t have an automatic backup system but would like to try the update, here’s what you can do:
- Make sure FTMM2 is closed.
- Find the app in Finder (usually in Applications).
- Right- or Control-click on the app and click “Compress Family Tree Maker 2.” You will now have the original app and a zipped file of it.
- Start FTMM2, click on “Family Tree Maker 2” on the menu bar and “Check for updates”
- Update FTMM2 normally.
- If you don’t like the update, close FTMM2 and trash it. This does not delete your FTMM2 family tree files, including media.
- Double-click the Family Tree Maker 2.zip file, and the previous version will be extracted.
- Keep the zip file as a backup for the next update!
Please let us know your experiences with the update in the comments. Also, if you have problems, be sure to report them to Ancestry Support.